Privacy Policy

KAIYAO COLLECTIVE LTD (“KAIYAO”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal data with transparency and care.

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This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase from www.kaiyao.online (the “Site”).

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Information We Collect
When you interact with the Site, we may collect the following information:
– Personal details such as your name, email address, billing and shipping address
– Payment information (processed securely by third-party payment providers; we do not store card details)
– Order history and customer service communications
– Technical data such as IP address, browser type and device information

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How We Use Your Information
We use your information to:
– Process and fulfil orders
– Arrange shipping and delivery
– Communicate with you regarding your purchases or enquiries
– Improve our services and website experience
– Comply with legal and regulatory obligations

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Data Sharing
We do not sell or trade your personal data. We may share your information only with trusted service providers (such as payment processors, logistics partners and website hosting services) where necessary to operate our business.

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Your Rights
Under applicable data protection laws, including the UK GDPR, you have the right to access, correct or request deletion of your personal data.
To exercise these rights, please contact us at:
figo@kaiyao.online

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Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

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Contact
If you have any questions about this Privacy Policy, please contact:
KAIYAO COLLECTIVE LTD
Email: figo@kaiyao.online
United Kingdom